Mobile help & FAQ’s

You can find a list of the most frequently asked questions below. If you cannot find an answer to your question then ask our Support Team.

GETTING STARTED

• Do I need to open a separate account to play mobile games?
• How do I download games?
• Who do I contact if I experience difficulties?

SECURITY & BANKING

• Is this service secure?
• Can I deposit and withdraw money from my account using my mobile?

GENERAL

• What happens if I receive a call while I am playing or if my battery dies?
• How do I set up WAP or GPRS online for my phone
• Does it matter which mobile network operator I use?
• Can the service be used on all mobile phones?
• Can I use this mobile service abroad?
• How much will this service cost me?
• What is content control?
• How do I remove content control?

Do I need to open a separate account to play mobile games?

No, you don't. The same account you use on your PC is also valid for game play on your mobile device.

How do I download games?

You can download the games directly from the Jackpot247 website, in the Games Download section to generate a WAP push for the desired games.

Who do I contact if I experience difficulties?

Jackpot247.com is here 7 days a week to make your mobile experience the most enjoyable. Contact our experienced Customer Support at any time on 0800 081 1111.

Is this service secure?

Yes it is. The Jackpot247 mobile application uses 256-bit SSL encryption technology to protect private data and this allows you to safely bet and purchase using real money from within the mobile phone. This is the Internet security standard used for online casinos, and works identically over the wireless networks.

Can I deposit and withdraw money from my account using my mobile?

You can make deposits or withdraw from directly from within the application just as you do online.

What happens if I receive a call while I am playing or if my battery dies?

Depending on different mobile networks, the game may either pause automatically or disconnect. When your call is finished, either the game will automatically resume or you can resume by returning to the game location and clicking on its icon again. You should be able to continue your game from where you left it, or login again and resume a broken game.

How do I set up WAP or GPRS online for my phone?

In order to be able to play the Jackpot247 mobile application, you will need to have WAP, GPRS or Wi-Fi access set up on your phone. This is an easy process, and can be done via your network provider.

Does it matter which mobile network operator I use?

In the UK the service will work on all operators. Some operators in other countries may not support the service.

Can the service be used on all mobile phones?

No, the casino games are built to run on iPhone and selected Android phones only.

Can I use this mobile service abroad?

Yes. As long as your mobile operator supports GPRS roaming or you have access to Wi-Fi you should be able to use this service abroad. You may need to enable your mobile account for roaming. Please contact your network operator for details of which countries you can roam in. NOTE: Data charges will be considerably higher if using your mobile abroad. Please check with your operator for more information.

How much will this service cost me?

Jackpot247 DO NOT charge you for using this service, however there may be network data charges which will vary between network operator and then by contract plan. We recommend you contact your operator for details on your mobile price plan.

What is content control?

The following information applies to UK network operators only. All UK network operators have implemented a policy of blocking certain types of content and services on their network. This has been done in order to prevent anyone under the age of 18 from accessing these services. This means that adults are required to "opt in" in order to use certain services. This includes the Jackpot247 mobile application.

How do I remove content control?

You need to verify that you are over the age of 18 with your network operator, and this usually means registering your credit card details with them.