How To Withdraw
What are the minimum and maximum withdrawal amounts?
The minimum withdrawal amount is £10. You can request withdrawals from Your Account at any time provided We have received all payments due to Us. You can withdraw any amount from Your Account, up to Your current available balance (excluding bonus funds) at any time. Withdrawals of a minimum amount of £10 are free of charge. Withdrawals between £0 and £9.99 incur a reasonable charge of £1.50 for processing and may only be actioned where You contact Our Customer Services department. Please note, withdrawals can and will only ever be paid to the registered Account holder. The maximum withdrawal may be up to £5,000 per transaction. Of course, you are welcome to make multiple transactions totalling more than £5,000.
How do I make a withdrawal?
Simply enter the cashier and select the withdrawal tab. Once there you can enter the amount you’d like to withdraw and the card you wish to withdraw back to.
Can I withdraw my bonus balance?
Your bonus balance is not withdrawable. If you have money in there, you still have an active bonus in play. Please check the bonus section of the cashier to see how close you are to completing your bonus. Alternatively, contact our customer support team on 0044 (0)203 727 3931, who will be happy to explain. If you make a withdrawal while you have any amount in your bonus balance you would forfeit the bonus balance.