Mobile Help & FAQ's

You can find a list of the most frequently asked questions below. If you cannot find an answer to your question then ask our Support Team.

GETTING STARTED

SECURITY & BANKING

GENERAL

BONUSES

WAGERING REQUIREMENTS

  1. Do I need a separate account to play on my mobile?

    • No. You can use the exact same account that you use on your PC to play.
  2. Who do I contact if I experience difficulties?

    • The Jackpot27.com team is here 7 days a week to make your mobile experience the most enjoyable. You can Contact us at any time.
  3. Is it secure?

    • Yes it is. The Jackpot247 mobile app uses 256-bit SSL encryption technology to protect private data and this allows you to safely bet and purchase using real money from within the mobile phone. This is the Internet security standard used for online casinos, and works identically over the wireless networks.
  4. Can I deposit and withdraw from my account on my mobile?

    • Yes, you can. You can also see details of your past transactions.
  5. What happens if I receive a call while I am playing or if my battery dies?

    • Depending on your mobile network, the game may either pause or disconnect. When your call is finished, either the game will automatically resume or you can resume by returning to the game location and clicking on its icon again. You should be able to continue your game from where you left it, or login again and resume a broken game.
  6. How do I set up WAP or GPRS on for my phone?

    • In order to be able to download the Jackpot247 mobile application, you will need to have WAP, GPRS or Wi-Fi access set up on your phone. This is an easy process, and can be done via your network provider.
  7. Does it matter which mobile network operator I use?

    • In the UK the service will work on all operators. Some operators in other countries may not support the service.
  8. Can I use any mobile phone model?

    • Our casino games are built to run on iPhone and selected Android phones only.
  9. How much will it cost me?

    • We DO NOT charge you for using this service, however there may be network data charges which will vary between network operator and then by contract plan. We recommend you contact your operator for details on your mobile price plan.
  10. What is content control?

    • The following information applies to UK network operators only. All UK network operators have implemented a policy of blocking certain types of content and services on their network. This has been done in order to prevent anyone under the age of 18 from accessing these services. This means that adults are required to "opt in" in order to use certain services. This includes the Jackpot247 mobile application.
  11. How do I remove content control?

    • You need to verify that you are over the age of 18 with your network operator, and this usually means registering your credit card details with them.
    1. Is a bonus automatically added to my Account?

      • No, the bonus is only awarded if you click to accept bonuses by ticking the box when completing the registration form.
      • If you accept the bonus then it will be added to your account when you make your first deposit, but if you do not tick the box to accept bonuses then you will not receive this bonus or any further bonus offers.
      • If you have chosen to accept bonuses but change your mind, you can amend this and you will no longer be eligible for any new bonuses going forward.
    2. Where will I see my Bonus amount?

      • When you are awarded a bonus, it will be added to the “Bonus Balance” in your account and will be kept separate from your Cash Balance.
    3. Can I withdraw or redeem my bonus?

      • The terms of the specific bonus will tell you whether that bonus is Withdrawable or Non-Redeemable.
      • Withdrawable Bonuses are those where the bonus amount together with any accrued winnings will be put into your cash balance once the wagering requirements have been met.
      • You cannot withdraw any sums in your bonus balance. When you have met the wagering requirements for the active bonus, the bonus balance associated with the active bonus (being any accrued winnings and any remaining bonus amount (if the bonus is withdrawable)) will be transferred to your cash balance and may be withdrawn.
      • Non-Redeemable Bonuses are those where the original bonus amount will never be transferred to your cash balance (but any accrued winnings will be transferred once the Wagering Requirements have been met).
    4. Can I get the cash equivalent rather than the bonus?

      • No, A bonus does not have an equivalent cash value.
    5. Can I withdraw my deposit at any time?

      • Yes- When you deposit your own cash, this will be added to your account’s “Cash Balance”. You can withdraw any sums in your cash balance at any time. Important to take into account:
      • Important- if you withdraw funds from your cash balance before you have met the Wagering Requirements you will forfeit all bonuses and all accrued winnings.
    6. Is my bonus money or deposit money used first?

      • Your deposit is used first then the bonus.
    7. Am I limited as to how much I can bet during an active bonus?

      • Yes- The total amount of bets placed in a single round on any game while a bonus is active on your account must not be greater than 20% of the value of the bonus amount awarded. Any bets that are more than 20% may not count towards the wagering requirements and any winnings accrued from such a bet may be forfeited.
    8. What happens to my winnings from a bonus?

      • If you have any winnings when you have an active bonus will be added to your bonus balance and these winnings may only be withdrawn once the Wagering Requirements have been met.
    9. What happens if I have multiple bonuses on my account at the same time?

      • Bonuses are handled one after the other. When the earliest bonus is 'Fulfilled' or 'Revoked' (see the section below for the meaning of these terms), then the next bonus in line will become 'Active'.
      • There are four different stages to a bonus, and these are as follows:
      • Active – This is a bonus you have started to play through but haven’t completed the Wagering Requirements. While there is an active bonus on your account, you cannot withdraw any bonus amount and/or any winnings.
      • Pending – This is a second or subsequent bonus which you have not yet started to play through. A pending bonus cannot be withdrawn as cash before meeting the relevant Wagering Requirements.
      • Fulfilled – This is a bonus where you have fully met the Wagering Requirements. The bonus amount (where the bonus amount is withdrawable) and any winnings will be automatically transferred into your cash balance and can be withdrawn.
      • Revoked – An active or pending bonus can be revoked and removed from your bonus balance if either: (a) You have not met the Wagering Requirements within the defined period; or, (b) You decide to withdraw any cash amount from your account before the Wagering Requirements have been met; or (c) You are in breach our terms and conditions or the specific promotion terms and conditions; or (d) You opt out of the bonus offer completely. When a bonus is revoked your bonus balance will be set to £0 and any restrictions on your account in relation to the bonus will be lifted.
      1. What does Wagering Requirements mean?

        • The Wagering Requirements of a bonus means the total amount of bets you must stake before the bonus and any accrued winnings are transferred into your cash balance and can be withdrawn.
      2. Where can I find the wagering requirements for a promotion/bonus?

        • The Wagering Requirements for each bonus are set out in the specific terms for the along with a time limit by which this amount must be played through.
      3. Are all bets counted toward the wagering requirement?

        • No, the full list of these can be found in section 17 and 18 of our General terms and conditions.
      4. What is deemed promotion abuse and what happens if it is found?

        • A list of what may be deemed abuse may include but is not limited to:
          - Using more than one account - Equal, zero or low margin bets - Placing single bets equal to or in excess of 20% or more of the value of the Bonus credited to their account until such a time as wagering requirements have been met. - Wagering bonuses on excluded games - Collusion - manipulation of software, exploitation of loopholes or other technical forms of abuse or other behaviour which amounts to deliberate cheating - masking IP address or using a VPN
        • We review transaction records and log. If after the review, it appears that a player is participating in behaviour or tactics that we reasonably consider to be abusive such as those above, we have the may take the following actions against such abusers:
          - Revoke and/or cancel any bonuses and winnings that we regard may have been redeemed by misuse of the system; and/or - Players found to be abusing bonus offers may be barred from receiving further bonuses; and/or - Abusing player accounts may be terminated